Return & Exchange Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The buyer is responsible for the return postage in a normal padded envelope, normally under $2 with in Australia.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Warranty / Exchanges (if applicable)
We offer warranty on all items sold with our packaging safety slip.
Claiming life time warranty replacement - Simply send your item back to us with the packaging slip long with your personal details - Name Address Phone Number.
We will swap items under warranty with the warranty card even if-
- that have been damaged
- that have a flaw
- that have broken over time
- that have been opened the wrong way or clasp has failed
- they have been broken or cut or set of fire
We will not swap items under warranty -
- That do not have the warranty slip
- That are definitely not our product
- Instances where the item is not able to be returned
- items have been made or altered by a third party
Send us an email at littlesmilesamber@gmail.com to arrange a warranty claim.
Shipping
To return your item, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All our domestic orders are sent with tracking via Australia Post. Any questions regarding the whereabouts of a parcel should be directed to Australia post using your tracking number. We are not liable for any parcels missing due to incorrect shipping addresses.
